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SHIPPING:
Most all items will be shipped via Canada Post. Larger items for both Canada and the USA will be sent either by Canada Post or Fed Ex Ground. If you prefer another carrier (UPS or Purolator, etc.), please let us know and we will provide you a shipping quote with that carrier.
Canada Post will only insure for damage or loss on expedited parcels. The first $100.00 is included in the shipping charge. Additional insurance up to $1,000.00 will be added at $1.40 per $100 increment. All items from Keiko's Desire must be fully insured prior to shipping.
Shipment is within 48 hours of payment, except for purchases on the weekends, then shipment will be made on following Monday.
If paying by Cashier's cheque or personal cheque, items will be shipped upon the cheque clearing (usually 10 business days). Please no US Postal Money Orders. A personal cheque is preferred.
Canada Post Expedited Parcel delivery times to the US is approx. 13 business days, depending on the border. Small Packet Air is 6 - 8 business days.
We ship Airmail overseas and the delivery times are between 10-20 days.
PLEASE NOTE: When paying through Paypal, we only ship to the address listed as the 'shipping address' on the Paypal invoice. If a different shipping address is requested or if the item is a gift, please let us know and we will ensure your package arrives safely at its destination fully gift wrapped!
International Buyers – Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying. I have sent hundreds of parcels to the US and overseas when selling on another venue without duties having to have been paid.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges. We do not mark merchandise values below value or mark items as gifts - US, Canada and other International government regulations prohibit such behavior.
A packing slip is always included with your shipment as 'merchandise purchased'. We have an excellent rating with Canada Post & Fed Ex and want to maintain our good standing.
REMEMBER...We are always happy to combine multiple purchases to save you money on shipping!
REFUND POLICY:
If you are not pleased with your purchase, simply contact the shop owner where you bought the item by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price, less a restocking fee if stated in the shop owner's Terms Of Sale at the time of purchase.
The shop owner will acknowledge your return request within 3 days.
You will ship the item back to the shop within 3 days of the acknowledgement:
The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchased price, and must be received in the same condition as when it was shipped to you with the shop's tags and identifying marks intact.
We recommend you use delivery tracking and get a delivery receipt.
The buyer pays for return shipping and insurance, unless agreed otherwise between the buyer and shop owner.
After the shop owner verifies the returned item is as originally sent, they must issue a full refund within 3 days. For protection of both the shop owner and buyer, when making a refund via personal check or money order to a buyer, the shop owner is required to send the refund to the buyer in a traceable manner where receipt confirmation can be verified.
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